Contents 目录
0 Introduction 介绍
0.1 General 总则
0.2 Process approach 过程方法
0.3 Relationship to ISO9004 与ISO9004的关系
1 Scope 范围
1.1 General 总则
1.2 Application 适用范围
2 Normative reference 参考文献
3 Terms and definitions 术语和定义
4 Quality management system 品质管理体系
4.1 General requirement 总体要求
4.2 Documentation requirements 文件要求
5 Management responsibility 管理职责
5.1 Management commitment 管理承诺
5.2 Customer focus 顾客焦点
5.3 Quality policy 质量方针
5.4 Planning 策划
5.5 Responsibility, authority and communication 职责,权限与沟通
5.6 Management review 管理评审
6 Resource management 资源管理
6.1 Provision of resources 资源提供
6.2 Human resources 人力资源
6.3 Infrastructure 基础设施
6.4 Work environment 工作环境
7 Product realization 产品实现
7.1 Planning of product realization 产品实现的策划
7.2 Customer-related processes 顾客相关过程
7.3 Design and development 设计和开发
7.4 Purchasing 采购
7.5 Production and service provision 产品和服务提供
7.6 Control of monitoring and measuring devices 监视和测量装置的控制
8 Measurement, analysis and improvement 测量,分析与改进
8.1 General 总则
8.2 Monitoring and measurement 监视和测量
8.3 Control of nonconforming product 不合格品的控制
8.4 Analysis of data 数据分析
8.5 Improvement 改进
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